Welcome to the Tuvy Pilot! Full public launch coming soon.Welcome to the Tuvy Private Pilot! We are currently testing with a select group of local businesses. Full public launch coming soon!
Effective Date: 14 April 2026
Kia ora! Welcome to Tuvy.
These Terms of Service set the rules for using Tuvy. To keep this document easy to read:
By creating a Vendor account and listing your business on Tuvy, you agree to be bound by these Terms.
Tuvy provides a software-as-a-service (SaaS) booking and business management platform. We act strictly as a digital intermediary, providing the software tools for you ("Vendor") to list your services, manage your schedule, and connect with customers ("Clients").
No Employment or Partnership: You are an independent business owner. Using Tuvy does not create an employment, agency, joint venture, or franchise relationship between you and Tuvy.
Your Client Contracts: Tuvy is not a party to the contract between you and your Clients. You are solely responsible for the delivery, pricing, quality, and safety of the services you provide.
As a Vendor on Tuvy, you represent and warrant that:
Legal Operation: You are legally permitted to operate your business and provide your specific services in New Zealand. If your industry requires specific qualifications, licenses, or insurance (e.g., licensed tradespeople, medical professionals), you actively hold them.
Statutory Compliance: You will comply with all applicable New Zealand laws, including but not limited to the Consumer Guarantees Act 1993 (CGA), the Fair Trading Act 1986 (FTA), and the Health and Safety at Work Act 2015.
Your Own Policies: You must clearly display your own cancellation, no-show, and refund policies on your Tuvy profile. You are responsible for enforcing these policies directly with your Clients.
Honoring Bookings: You will honor all confirmed bookings made through the Platform. If a cancellation is unavoidable, you must provide adequate notice and a fair remedy (such as a refund or reschedule) directly to the Client.
SaaS Tiers: Tuvy charges a recurring monthly subscription fee based on the software tier you select (e.g., Solo, Grow, or Pro).
Pricing: All subscription fees are stated in New Zealand Dollars (NZD) and are exclusive of Goods and Services Tax (GST) unless otherwise stated.
Payment & Cancellation: Subscription fees are billed in advance and are non-refundable. You may cancel or downgrade your subscription at any time within your Tuvy dashboard, which will take effect at the end of your current billing cycle. We reserve the right to change our subscription pricing with 30 days' written notice to you.
To accept online payments from Clients via the Platform, you will be required to set up a payment gateway (e.g., Stripe or Worldline). At the time of setup, you will be required to agree to a separate Payment Processing Agreement, which outlines your responsibilities as the Merchant of Record, including handling refunds, chargebacks, and compliance with NZ credit card surcharge laws.
Both parties must comply strictly with the New Zealand Privacy Act 2020.
When a Client books your service, we share their necessary contact information with you.
You agree to keep all Client data secure and use it solely for the purpose of fulfilling bookings or legitimate, expected business communications.
You must never sell Client data, nor use it to send unsolicited marketing (spam) in violation of the Unsolicited Electronic Messages Act 2007.
Tuvy's IP: We own all rights, title, and interest in the Tuvy software, code, branding, and platform design. You may not copy, reverse-engineer, or distribute our software.
Your IP: You retain ownership of the content you upload (logos, photos, service descriptions). By uploading this content, you warrant that you have the right to use it (no copyright infringement) and you grant Tuvy a non-exclusive, royalty-free license to display this content on the Platform to market your services and the Tuvy app.
Because you are acquiring the use of the Tuvy Platform for the purposes of a business in trade, you agree that:
Contracting Out: The provisions of the Consumer Guarantees Act 1993 and sections 9, 12A, 13, and 14(1) of the Fair Trading Act 1986 do not apply to these Terms or your use of the Tuvy software, to the maximum extent permitted by law.
"As Is" Service: Tuvy provides the Platform on an "as is" and "as available" basis. While we strive for excellence, we do not warrant 100% uptime or completely error-free operation.
Liability Cap: Tuvy shall not be liable for any indirect, incidental, special, or consequential damages, including loss of revenue, lost profits, lost data, or business interruption arising out of your use of the Platform.
Client Disputes: Tuvy is not liable for any disputes, claims, injuries, or damages arising directly between you and a Client.
We want to maintain a high-quality, trustworthy platform for New Zealanders. We reserve the right to suspend or terminate your Vendor account immediately, without refund, if you:
We may update these Terms from time to time. If we make material changes, we will notify you via email or a notification within your Vendor Dashboard. Your continued use of the Platform after the changes take effect constitutes your acceptance of the new Terms.
If you have any questions or require support, please contact us at support@tuvy.co.nz.